Frequently Asked Questions
Everything you need to know about your favorite cozy footwear.
How do I know what size to order?
Our boots and slippers typically run true to size. If you are between sizes, we recommend sizing up, especially for sheepskin-lined styles to ensure maximum comfort.
Are BEARPAW boots waterproof?
Many of our styles come pre-treated with NeverWet® technology, which repels water and stains. Please check the specific product description to see if your chosen pair is water-resistant.
What is your return policy?
We offer a 30-day return window for unworn merchandise in its original packaging. Please visit our Returns Portal to start your request and receive a prepaid shipping label.
How long does shipping take?
Standard shipping usually takes 3-7 business days within the continental U.S. Expedited shipping options are available at checkout if you need your cozy gear sooner.
How should I clean my sheepskin boots?
We recommend using a specialized sheepskin cleaner and a soft brush. Avoid direct heat when drying and never put your BEARPAW boots in the washing machine.
Do you offer a warranty on your products?
Yes, we provide a 90-day limited warranty against manufacturer defects. If you believe your product is defective, please contact our customer service team with photos of the issue.